Shipping Policy

This Shipping Policy explains where 11AMP delivers, how long orders take to reach you, and what to do if something goes wrong with your shipment.

1. Where We Ship

• 11AMP currently offers shipping across India (PAN India).
• Delivery is subject to pin code serviceability by our courier partners.
• We do not offer international shipping at this time.

2. Order Processing

• Orders are processed within 24–48 working hours after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.

3. Delivery Timelines

• Metro areas: typically 2–4 business days after dispatch.
• Other locations: typically 3–7 business days after dispatch.

Timelines are estimates and may vary based on your location, courier-network conditions, and unforeseen circumstances.

4. Shipping Charges

• Applicable shipping charges (if any) are calculated and shown at checkout, before payment.
• Promotional offers such as free shipping above a threshold will be communicated on the website.

5. Tracking Your Order

Once your order is dispatched, you will receive tracking details via SMS and/or email so you can follow your shipment in real time.

6. Delays & Exceptions

11AMP is not liable for delivery delays caused by:

• Third-party logistics or courier partners
• High order volumes during sales or holiday periods
• Natural disasters, strikes, or other unforeseen events outside our control

7. Damaged or Wrong Packages

If your package arrives damaged or contains an incorrect product:

• You must report it within 48 hours of delivery.
• Share clear photos and an unboxing video, along with your order ID, with Admin@11amp.co.in.
• Our team will verify the issue and arrange a replacement or refund as per our Return & Refund Policy.

8. Incorrect Addresses

• Please double-check your shipping address before placing an order.
• Reshipping fees may apply if a package is returned to us due to an incorrect or incomplete address provided by the customer.

9. Contact

For any shipping-related queries, email us at Admin@11amp.co.in or call +91 73833 83384.